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Alumni Spirit Returns and Exchanges Returns: Non-Decorated or Unembellished Garments Non-decorated or unembellished garments (garments or items to which a monogram or logo has not been applied) are returnable for exchange or a full refund (excluding shipping and handling changes) for 30 days from receipt of the garment. Decorated or Embellished Garments Decorated or embellished garments (garments or items to which a monogram or logo has been applied) are exchangable or returnable for 30 days from receipt of the garment where one of the following conditions applies: Garment was damaged or flawed. Garment delivered was not the color and/or size ordered. Garment decoration applied was not as ordered. Decorated or embellished garments are non-exchangable and non-returnable where the garment quality, color, size, and decoration are as ordered. All Garments Garments must be in new condition, not laundered, worn or damaged other than the actual garment defect. Returns must be processed with a Return Request Number (RRN), the RRN should be clearly marked on any returned package. Returns without an RRN obtained prior to returning the garment will be refused. RRN's may be obtained by phone, fax, USPS Mail or email. Please give the original order number, the garment item number and the reason a return is being requested on any return request.